Phonak Hearing Aids

The Hearing + Balance Clinic in NE Georgia is looking for a Referral Coordinator to join our team. Our ideal candidate is team oriented and reliable with a commitment to exceptional patient care.

This isn’t just a “job.” It’s an opportunity to be part of a locally respected and passionate team that has built a stellar reputation as the most caring, trustworthy, and experienced hearing clinics in Northeast Georgia.

We’re now seeking somebody that wants to join our team, show us the commitment that we’ll show them, and be part of shaping our future as a Referral Coordinator.

As you’re continuing to read, you must like what you see.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

• Exceptional organizational and time management skills
• Effective and confident in communicating with referring physicians for ROI purposes
• Empathetic toward patients’ needs, especially helpful with older people
• Committed, dedicated, a great teammate, pitches in
• Always looking for ways to grow and improve
• Reliable, dependable, prepared for the day
• Finds constructive ways to solve a problem
• Coachable, doesn’t get defensive, accepts feedback with a positive attitude
• Always looking for ways to grow and improve

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, but it feels like a family.

We have discussed the qualities we are seeking for this vital role and you’re still reading, which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As Referral Coordinator, the right candidate will play a critical role in managing physician referrals.

This includes:

• Managing and processing referrals from physicians for audiological testing
• Contacting patients to schedule appointments and educate them on our services
• Addressing questions regarding insurance coverage, non-covered services, hearing aids, and auditory processing disorders
• Prioritizing urgent appointments
• Utilizing block scheduling to maximize efficiency
• Ensuring minimal wait times by monitoring cancellations, waitlists, and future appointments

If you are organized, communicative, and dedicated to providing excellent patient care, we invite you to apply and join our team in improving the hearing health and quality of life for our patients.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.

The Hearing + Balance Clinics in Northeast GA is looking for additional Patient Care Coordinators to join our team. Our ideal candidates are team oriented, patient focused, reliable, and interested in learning. We have clinics located in Watkinsville, Loganville, and Lavonia. Priority will be given to candidates willing to travel between offices as needed based on the applicant's geographic location.

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate team that have built a stellar reputation as the most caring, trustworthy, and experienced hearing clinics in Northeast Georgia

We’re now seeking somebody that wants to join our team, show us the commitment that we’ll show them and be part of shaping our future, as a Patient Care Coordinator.

As you’re continuing to read, you must like what you see.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

• Positive attitude, pleasure to be around, great sense of humor, friendly, warm
• A people person – which comes across the very first time you meet someone, even on the telephone
• Patient, compassionate, helpful especially with older people.
• Even temperament, calm, pleasant, unflappable.
• Has a knack for being able to turn a frown into a smile.
• Committed, dedicated, a great teammate, pitches in.
• Accurate, detailed, gets things right, double checks their own work, accepts responsibility.
• Finds constructive ways to solve a problem.
• Coachable, doesn’t get defensive, accepts feedback with a positive attitude.
• Always looking for ways to grow and improve
• Reliable, dependable, prepared for the day.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers but it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator, the right candidate will play a critical role in helping deliver patient success.

This includes:

• Communicating with patients and their families with compassion and patience
• Welcomes and greets patients and visitors in person and over the phone
• Answering the phone while maintaining polite, consistent phone manners
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information
• Verifying patient insurance information either via internet or by phone
• Response to inquiries by prospective patients and visitors in a courteous manner
• Protects patient confidentiality making sure information is protected according to HIPAA
• Must have above average computing and typing skills
• Must have excellent interpersonal skills

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

• Preference for background experience in EMR
• Ability to handle face paced environment and prioritize tasks based on importance
• Excellent organizational, time management, problem solving, and customer service skills
• Experience in Audiology a benefit but not a requirement
• Experience in medical field preferred

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The base wage is $16-18 and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets.

Additional benefits include:

• Paid time off for federal holidays include New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
• Paid time off
• 401(k) match after 1-year

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.